Terms, refunds and the trial

Plain-language terms, last updated 16 Oct 2026. Where a signed engagement agreement differs, the agreement governs.

Prices

Launch pricing, valid for engagements signed before 31 March 2027. Prices are in US dollars (USD), before any applicable sales tax. Pricing →

Payment

• Every engagement is invoiced by email.
• Memo, Outcomes pack and Snapshot: 50% on acceptance, 50% within 7 days of delivery.
• Trial: 100% on acceptance.
• Quarterly re-check: 25% of the price of the engagement being repeated (for example $1,500 for a Memo), payable in advance.
• Invoices are in USD. Pay by bank transfer, or, in Canada, the CAD equivalent by Interac e-Transfer at the Bank of Canada daily rate on the invoice date. Transfer and bank fees are paid by the sender. Card payments are accepted through a secure Stripe link sent with the scope.
• We never ask for card details by email.

Delivery

• Delivery times are in business days.
• The clock starts when payment is received and the script’s output comes back without validation errors.
• The clock pauses while a question to you is open.

The trial

• One disposition figure; one per firm; 5 business days.
• What result would make a Memo worth doing is agreed in writing before work starts.
• The fee is credited in full toward a Memo signed within 60 days of trial delivery. The credit has no cash value and cannot be transferred.
• Extract refund: if your extract can’t be made to run with the script, even with our help by email, the fee is refunded in full.
• Reproduction refund: if your own re-run of the same published script version on the same export (same file hash) does not reproduce the figure, the fee is refunded in full, by the original payment method, within 10 business days.

Cancellations and refunds

No cancellation fees, for firms or traders.

Firms

• No cancellation fees.
• The trial is refundable in full until data kick-off, the day your staff first run the script on your records. After that, it is refunded if your extract can’t be made to run, or through the reproduction refund above.
• Memo, Outcomes pack and Snapshot are paid 50% on acceptance and 50% within 7 days of delivery. Either side may stop in writing. If either side stops, completed work is billed pro rata.
• A “no measurable effect” answer is a finished deliverable.

Individual traders

The trader report is waitlist only for now: nothing is sold and no money is taken. Founding price for the first 100 on the waitlist: $39 for the report and $79 a year (standard prices after launch: $49 and $99). Founding places are reserved when you join and offered at launch; no payment is taken now. The founding $79 a year stays locked for as long as the subscription continues without a break. The founding offer closes when 100 places are reserved or 30 days after launch, whichever comes first. Prices in USD.

When it launches:

• Cancel any time online, with no cancellation fees.
• A full refund if you ask within 14 days of purchase, and within 14 days of each renewal.
• A reminder email 30 days before each annual renewal.
• There is no monthly plan. Standard prices after launch: $49 USD for a one-off report, or $99 USD a year for re-measurement, billed annually, before any applicable sales tax.
• The supplier details consumer law requires are shown before anyone pays.

Publication and use of our name

Nothing about your data is published without your consent. You may say a figure was “measured by donttrade under a fixed-scope agreement”, and nothing stronger: never audited, certified or verified.

What this is not

Not investment advice, not an audit, not a certification. We issue no badge or seal.

Liability

Our liability is capped at the fees paid. Nothing in these terms limits rights you have under consumer protection law that cannot be excluded.

The engagement agreement

Every firm engagement is governed by a short written agreement (scope, data terms and the licence for the engagement), sent with the scope for you to review before you pay. A blank template is available on request by email.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, and disputes go to the courts of Ontario.

Contact

Email donttrade.research@gmail.com. We reply within 1 business day (Eastern Time, Monday to Friday).